Privacy Policy
This policy explains how we handle personal data when you contact us through our Facebook Page and when you book a tour with us. We process personal data in line with Thailand’s Personal Data Protection Act (PDPA).
1. Who we are
Enpro International (Thailand) Co., Ltd. (“we”, “us”), operating the travel brand China Holiday – ไชน่าฮอลิเดย์. We are the data controller for the information described below.
2. What we collect
- Messages you send us on Facebook Messenger, including text and attachments.
- Your public profile information made available by Meta when you message our Page, such as your display name and profile picture.
- Contact details you choose to give us, such as a phone number, LINE ID or WhatsApp number.
- Booking details you provide: travel dates, destination, number of travellers, passport information where legally required for a booking, and payment status.
- Advertising attribution information: if you reached us by tapping one of our ads, we receive a technical identifier from Meta that tells us which ad conversation started from. This does not identify you personally to us beyond that link.
3. Why we use it
- To answer your enquiry and provide a quotation.
- To arrange and manage your booking, including with airlines, hotels and local suppliers.
- To provide customer service before, during and after your trip.
- To meet accounting, tax and legal obligations.
- To measure which advertising brings genuine enquiries, so we can improve it.
4. Legal basis
We rely on your consent (when you message us), the performance of a contract (when you book), our legal obligations (accounting and tax records), and our legitimate interest in improving our service. You may withdraw consent at any time; this does not affect processing already carried out.
5. How long we keep it
Conversation records are kept for as long as needed to serve you and for up to 24 months after the last contact. Booking and financial records are kept for the period required by Thai accounting and tax law.
6. Who we share it with
- Meta Platforms, as the messaging platform that transmits your messages to us.
- Travel suppliers (airlines, hotels, ground operators, insurers) strictly as needed to deliver the tour you booked.
- Payment and accounting providers as required to process payment and keep records.
We do not sell your personal data. Some providers may process data outside Thailand; where that happens we rely on appropriate safeguards permitted by the PDPA.
7. Your rights
You may request access to, correction of, or deletion of your personal data, ask us to restrict or object to processing, or withdraw consent. Contact us using the details below and we will respond within 30 days. You may also lodge a complaint with the Thai Personal Data Protection Committee.
8. Automated processing
We do not make decisions producing legal effects about you solely by automated means.
9. Changes
If we change this policy we will update the effective date on this page.
10. Contact
Email: info@chinaholidayth.com